We aim to dispatch all items that are in stock in our online shop on receipt of order confirmation. Please contact us directly if you require an urgent delivery and we will always endeavour to accommodate your request.
Your Headwear will be delivered to the address provided by you on the order form. We cannot be responsible for errors in the delivery information that you supply to us.
Any dates quoted for delivery are approximate only. We shall not be held liable for any delay in delivery times, however caused.
We are able to deliver to most global locations. However we are unable to deliver to Russia at this time due to current shipping restrictions. We apologise for any inconvenience this may cause. If you have any questions regarding international shipping, please contact us for further assistance.
UK Mainland Delivery: Deliveries within the UK are sent via Royal Mail Special Delivery. A signature will be required upon receipt of delivery. Delivery will be before 1pm the Next Working Day after dispatch.
Deliveries outside the UK: International orders are usually delivered within 7 working days. However please be aware that the items may be subject to delays in Customs.
Orders will be delivered via our International Shipping Couriers. A signature may be required upon receipt of delivery.
We are not liable for damage incurred to Headwear in transit or for non-delivery. You will become the owner of the Headwear you have ordered once it has been dispatched to you. Once Headwear has been delivered to you, it will be held at your own risk. We will not be liable for any loss or destruction.
Customs Policy: While we take all reasonable steps to facilitate the clearance of your order through customs, it is your responsibility to check and comply with your local customs regulations before importing any items. Emily-London is not liable for any import duties, taxes, or additional charges imposed by customs authorities.
If your shipment is held, delayed, or disposed of by customs, we cannot be held responsible, nor will we be liable for any resulting costs or losses.
If your Headwear is returned to us due to your failure to provide the necessary information or take the required action for customs clearance, you will be responsible for any additional delivery costs incurred. We will make every effort to contact you and assist in the clearance process, but certain customs procedures remain beyond our control, and the responsibility ultimately lies with the recipient.
If a shipment is returned to us due to inaction on the part of the client—such as failure to provide necessary customs information, refusal of delivery, or not responding to courier communications—the client will be liable for any return shipping costs incurred, as well as any additional charges required to resend the item.
When trying your Headwear on, please take special care. Please ensure that your make-up does not transfer on to the Headwear. If the product is marked by make-up, or soiled in any other manner we are unable to accept the return and will not issue a refund. Your product will be returned to you via our Standard Delivery.
At Emily-London we take pride in ensuring our customers are fully satisfied with their order. If however you wish to return your item(s), please follow our Returns Policy, stated below;
(a) We must receive written confirmation via email (shop@emily-london.com) within 48 hours of receipt of the Headwear, that you wish to make a return and receive a refund. You must clearly state the reasons for this return.
(b) We must receive the returned Headwear within 14 days following our written acceptance via email of your return.
(c) The Headwear must be returned by Royal Mail Special Delivery within the UK (guaranteeing Delivery before 1pm the Next Working Day after dispatch), and via international registered post outside of the UK, with a signature required. The cost of this postage must be paid by you.
(d) The returned Headwear must be unworn, entirely in its’ original condition and packed carefully in its’ original packaging.
(e) The returned Headwear must be sent to Emily-London Headwear, 4 Crescent Stables, Putney, London, SW15 2TN, United Kingdom.
(f) We do not take any responsibility for returned items that are not received and request that you contact Royal Mail or your alternative delivery company if outside of the UK, directly.
(g) If your Headwear is held in customs and subsequently returned to us due to your inaction in clearing the shipment, we will not be liable for a refund. The 14-day Returns Period begins from the first day your order is held in customs. We will make every effort to contact you and assist with the clearance of your items before the items are returned to sender.
Exclusions
This policy does not allow returns for the following items:
– Made-to-order items custom-made for you. This applies to orders where we amend the design in accordance with your specific requirements, or make any Headwear specifically for you in a certain colour.
We will send you a refund for the full price of any hat properly returned by you in accordance with the terms of this Returns Policy. The refund excludes the original delivery charges, if the customer paid them. It also excludes the costs of returning the Headwear to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
The refund will be processed as soon as possible, and in any case, within 30 days of receiving your returned product.
Whilst Emily-London takes every step to represent the items in our online boutique accurately, we cannot be held responsible for any discrepancies between the colours of the Headwear and how the colours might appear on your screen. How the shop is viewed may vary slightly between different browsers.
222 0534 60